We ship via UPS and will include the tracking number once the product has shipped. We use flat rate shipping but we can also charge directly to your shipping account if it is provided. You are responsible for any import or brokerage fees if you are located outside of Canada.
Our typical lead time on instrument orders is 3-6 weeks and on reagents, consumables, and sensor chips it is 1-2 weeks.
If you would like to ship with a carrier other than UPS, a packaging and handling charge of $100 for instruments and $50 for reagents, consumables, or sensors will be applied.
Unless otherwise stated, we do not accept returned product. If there is a defect or damage to the product, we provide a standard 1 year warranty and will replace or repair the damaged product at no charge.
Please contact us at firstname.lastname@example.org if you have any questions.